Frequently Asked Questions

Our virtual office service provides you with a professional Stoke-on-Trent business address that you can use for your company registration, website, and correspondence.

Collecting your post is easy! Here's what you need:

• Your QR code (available in your dashboard or from the welcome email)
• Valid photo ID (driver's license or passport)
• Visit us during opening hours (see below)

Simply show your QR code at reception, verify your ID, sign for your mail, and you're done! For detailed step-by-step instructions, see our First Collection Guide.

You'll need to bring one of the following valid photo IDs:

• UK driver's license (photocard)
• Passport (UK or international)
• National identity card (EU/EEA)

For your first collection, we'll verify your ID matches our records. Subsequent collections are quick and easy with just your QR code.

⚠️ Collections are available Monday only, 12:00 PM - 1:00 PM. Please plan your collection accordingly.

Your QR code is your unique identifier for mail collection:

• Access it anytime from your dashboard
• Save it on your phone or print a physical copy
• Show it to our staff when collecting mail
• We scan it to instantly verify your identity and log the collection

You'll receive your QR code via email after subscribing and can always access it from your online dashboard.

Yes! You can authorize another person to collect mail on your behalf by sharing your QR code with them.

Important:

• They must bring their own valid photo ID
• They'll need to show your QR code
• All collections are logged with digital signatures for security
• You'll receive email notifications when mail is collected

We recommend only sharing your QR code with trusted individuals, as it provides access to your business mail.

Yes, we accept and securely store parcels and registered mail on your behalf. All items are logged in our system and you'll be notified via email when they arrive.

Note: Very large parcels may require collection within a reasonable timeframe due to storage space limitations. We'll contact you if this applies.

For AML (Anti-Money Laundering) compliance, we require:

• Photo ID: Driver's license, passport, or national ID card
• Proof of address: Utility bill, bank statement, or council tax bill (within last 3 months)

These documents are uploaded during registration and verified through Stripe Identity for your security.

Our pricing is simple and transparent:

• £29.95/month subscription
• £2.00 one-time Stripe Identity verification fee
• No hidden fees or additional charges

Your subscription includes unlimited mail collection, QR code access, online dashboard, and email notifications.

You can cancel anytime:

1. Log into your dashboard
2. Go to Billing/Subscription settings
3. Click "Manage Subscription"
4. Select "Cancel Subscription"

Important: No pro-rata refunds are provided. Your service will continue until the end of your current billing period after cancellation. Please collect any outstanding mail before your subscription ends.

If a payment fails, we'll notify you via email and attempt to charge your card again. If payment continues to fail:

• Your access to collect mail will be suspended after 7 days
• Mail will be held for up to 30 days while your account is inactive
• After 30 days, your subscription will be cancelled

Update your payment method in your dashboard to restore access immediately.

Yes! Our virtual office address is a legitimate business address that can be used for:

• Companies House registration
• Business website and marketing materials
• Mail and correspondence
• HMRC correspondence

Note: You cannot use it as your personal residential address for legal purposes.

Absolutely. We take data security very seriously:

• All data is encrypted (SSL/TLS)
• Identity verification via Stripe Identity (PCI-compliant)
• Secure document storage (Vercel Blob)
• AML compliance procedures
• GDPR compliant data handling

See our Privacy Policy for full details.